Terms of service

This website is operated by Pristine Envisions, LLC (“Pristine Envisions,” “we,” “us,” or “our”). By accessing or using PristineEnvisions.shop or our associated storefront at pristine-envisions.myshopify.com (collectively, the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Site.

1. Online Store Terms
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this Site.
You agree not to use our products or Site for any unlawful or unauthorized purpose and not to violate any laws in your jurisdiction (including but not limited to copyright and trademark laws). Any violation of these Terms will result in an immediate termination of your access to the Site and/or cancellation of any rights you may have in connection with your use.

2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site without express written permission from us.

3. Accuracy, Completeness, and Timeliness of Information
We try to keep everything accurate and up to date, but we are not responsible if information made available on this Site is not accurate, complete, or current. Any reliance on the material on this Site is at your own risk.
We may modify the contents of the Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the Site and these Terms.

4. Products, Collections, and Availability
Pristine Envisions offers limited-run apparel, lifestyle goods, digital products (including music and visual content), and other creative works. Quantities may be limited and certain pieces may never be restocked.
We reserve the right to:
• Limit the sales of products or services to any person, geographic region, or jurisdiction
• Limit quantities of any products or services
• Change or discontinue products at any time
All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We do not guarantee that your device’s display of any color, graphic, or finish will be accurate.

5. Orders, Billing, and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our Site. You are responsible for reviewing your cart (sizes, colors, quantities, shipping address, and contact details) before completing your purchase.
We reserve the right to refuse, cancel, or limit any order you place with us. This may include orders that appear to be placed by resellers, distributors, or bots. If we make a change to or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided at the time of the order.

6. Shipping, Risk of Loss, and Delivery
Orders are fulfilled through our chosen production and logistics partners. Shipping times are estimates and not guarantees. Once an order has been handed off to the carrier, the risk of loss passes to you.
We are not responsible for:
• Delays caused by carriers, customs, or external events
• Lost or stolen packages after the carrier marks the order as delivered
If you experience an issue with delivery, you can contact the carrier directly or email us with your order information so we can help where possible.

7. All Sales Final – Returns and Exchanges
All sales are final. Due to the nature of limited runs, made-to-order, and print-on-demand production, we do not offer returns, refunds, or exchanges, except where required by law.
Please double-check:
• Size guides
• Product details
 Shipping and billing information
before you place your order.
If an item arrives damaged, misprinted, or incorrect due to our or our fulfillment partner’s error, contact us within 7 days of delivery with your order number and clear photos. We’ll review the case and, at our discretion, may offer a replacement or store credit.
Chargebacks filed without first contacting us may result in refusal of future orders.

8. Digital Content and Usage
Digital products (including music, audio files, visuals, downloads, or exclusive content accessed through codes on physical products) are provided for personal, non-commercial use only, unless we specifically grant additional rights in writing.
You may not:
• Reupload, redistribute, or resell our digital content
• Use our music or visuals in commercial projects without written permission
• Remove or alter any copyright, trademark, or attribution notices

9. Intellectual Property
Pristine Envisions, LLC owns or controls all rights in and to the brand name, logos, artwork, designs, characters, storylines, text, audio, visual content, and all other creative elements displayed or sold through the Site.
You agree not to:
• Use our trademarks, logos, or artwork without written authorization
• Reproduce or exploit our designs for commercial purposes
• Create confusingly similar branding, graphics, or merch
Any unauthorized use of our intellectual property may result in legal action.

10. Third-Party Services and Links
Our Site is hosted and supported in part by third-party platforms (such as Shopify) and may contain links to third-party websites or tools. We are not responsible for:
• The content, policies, or practices of third-party websites
• Any harm or damages arising from your use of third-party services
You use third-party links and tools at your own risk and should review their terms and policies independently.

11. Prohibited Uses
In addition to other prohibitions described in these Terms, you are prohibited from using the Site or its content:
• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any international, federal, state, or local regulations or laws
• To infringe upon our intellectual property or the rights of others
• To upload or transmit viruses, malware, or malicious code
• To spam, phish, or scrape the Site
• To interfere with or circumvent security features of the Site or related systems
We may terminate your use of the Site for violating any of the prohibited uses.

12. Disclaimer of Warranties
The Site and all products and services delivered to you through the Site are provided “as is” and “as available,” without any representation, warranty, or condition of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non‑infringement.
We do not warrant that:
• The Site will be uninterrupted, timely, secure, or error-free
• Any particular result will be obtained from use of the Site or products
• Defects will be corrected immediately
You use the Site and products at your own risk.

13. Limitation of Liability
To the maximum extent permitted by law, Pristine Envisions, LLC, its owners, employees, and affiliates will not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost data, replacement costs, or similar damages arising from:
• Your use of the Site
• Any products or services purchased
• Any errors or omissions in any content
Our total liability for any claim related to a product or service is limited to the amount you paid for that product or service.

14. Indemnification
You agree to indemnify, defend, and hold harmless Pristine Envisions, LLC and its owners, employees, partners, and affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your use or misuse of the Site or products

15. Governing Law
These Terms and any disputes arising out of or related to your use of the Site or purchase of products will be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16. Changes to the Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

17. Contact Information
Questions about the Terms of Service should be sent to:
service@pristineenvisions.shop